Frequency of Debt Collection Phone Calls

18 Oct Frequency of Debt Collection Phone Calls

The debt collection regulations of the Massachusetts Division of Banks limit the number of times a debt collector can call a consumer in Massachusetts. A debt collector can not communicate with a consumer at home via a telephone call initiated by the debt collector more than twice in each seven-day period. A debt collector can not communicate with a consumer at a place other than their home via a telephone call initiated by the debt collector more than twice in each 30-day period. The regulation does not specify what counts as a communication, but likely an actual conversation or a voice mail message would be a communication. A phone call that wasn’t answered and did not result in a voice mail message would almost certainly not count as a communication. This regulation is regularly violated by debt collectors.

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Nicholas Ortiz, Boston Bankruptcy Attorney

From Attorney Ortiz: We have been helping consumers and small businesses in Massachusetts successfully navigate through the bankruptcy process since 2002. We offer free initial consultations and payment plans. Call us at 617-716-0282 to discuss your debt relief options. Mention the Bankruptcy Law Network when you call!

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