NC Attorney General Roy Cooper Gives Advice To Consumers Dealing With Stores That Close

27 Jan NC Attorney General Roy Cooper Gives Advice To Consumers Dealing With Stores That Close

It seems that everywhere you turn, a business that you are used to shopping with is closing it’s doors. Consumers may have products on order, or they might have some ongoing warranty obligations. North Carolina Attorney General Roy Cooper issued some practical guidelines for consumers facing the closing of businesses that they are dealing with.

Consumer Alert: What to do when businesses close their doors

Due to the economic downturn, more businesses are closing their doors and leaving some consumers in the lurch, Attorney General Roy Cooper said today.

During these tough times, consumers really want to make sure they get what they pay for, said Cooper. My office stands ready to try to help customers when a business shuts its doors.

With retailers including national chains such as Linens N Things and Circuit City going out of business, many consumers are left wondering what to do if a company they do business with closes.

Here are some helpful tips:

If you paid for merchandise by credit card and never received it, contact your credit card company and dispute the charge in writing.

If you purchased an extended warranty, check to see if a third party holds the warranty and if it will still be honored.

If you have a problem with a product that is still under manufacturer’s warranty, contact the manufacturer directly for repairs.

If the company continues to debit money from your bank account for a service that is no longer available, file a complaint with the Attorney General’s Consumer Protection Division.

If the company files for bankruptcy, you may need to file a claim with the federal bankruptcy court in the state where the business is headquartered.

Many retailers that shut down hold liquidation or going out of business sales.

Keep the following tips in mind before you go searching for a deal at these sales:

Despite promises of deep discounts, the prices offered at going out of business sales aren’t necessarily the lowest available.

Shop around and check out prices at other retailers before you buy to make sure you really are getting a good deal.

Know the rules. Most liquidation sales allow only certain forms of payment such as cash or credit cards. In most cases, all sales are final and products are sold without a warranty. Also, most liquidation sales do not accept coupons or gift cards.

State law requires businesses to get a permit from local government before advertising or holding a going out of business sale. You can check to see if the liquidator has a permit from your local government. Some businesses instead get authorization to hold a going out of business sale from a federal bankruptcy court.

If you’ve experienced a problem with a business shutting down or a liquidation sale, file a complaint with Cooper’s Consumer Protection Division by calling toll free 1-877-5-NO-SCAM or by visiting www.ncdoj.gov to download a complaint form.

This message brought to you on behalf of North Carolina Attorney General Roy Cooper.

*** Visit the NC Identity Theft website ***www.noscamnc.gov

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Concentrating in Consumer Bankruptcy Law since 1988; Wake Forest Law School JD 1987 Law Office of Susanne M. Robicsek since 1993, Law Clerk to Judge Rufus Reynolds, US Bankruptcy Judge for Middle District of NC; Burns Price & Arneke, PA, David Badger and Associates, PA.

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